Etiquette Policy
APPOINTMENTS
All our services are based on appointments only, hence, we recommend you to book your appointments in advance.
For all appointments:
It is our policy to give you a Call/SMS a day in advanced to remind you of your appointment, it will be advised to reschedule at that time.
  • For cancellations, kindly inform us at least 12 hours before your appointment time, after which it will be considered as a Last Minute Cancellation.
  • Should you arrive late by up to 30 minutes, your appointment shall end at the same time as scheduled.
  • Should you arrive late by 30 minutes or more, your appointment will be cancelled automatically and regarded as No-Show.
CANCELLATIONS
We also understand that there may be changes to your schedule, kindly give 12 hours’ notice if you need to change or cancel your appointment.
Should you need to cancel your appointment, kindly call us at (65) 6782 3688 or drop us a message at (65) 9820 2228 at least 12 hours in advance. For any last-minute cancellation or no-show, there will be a charge of the full session of your appointment.
ARRIVALS
Kindly arrive 10 minutes ahead of your appointment to allow us to indulge you with a warm footbath and a drink of your choice. As a courtesy to others, please note that if you arrive late, your treatment will still end as scheduled.
AUTOMATED EMAIL APPOINTMENT REMINDER
Once your appointment is being booked, you will receive an automated email confirmation and another appointment reminder via email and text message a day before your appointment. You can confirm your appointment by replying to the email or text message.